Frequently Asked Questions

The tech arrives, looks at the door, and figures out what actually failed before touching anything. You get shown the failed part, whether it's a snapped spring, a stripped gear, or a warped track section. Then you get a written quote. If you approve, we fix it and you receive photos and notes on what was done. We don't quote a replacement until the broken part is in front of you. That's the whole point of the Haven Standard, and it's how we've made over 18,000 garage doors right since 2015.

No, as long as we can access the garage, we can complete most repairs without you present. Many Johns Creek homeowners give us the garage code or leave the side door unlocked. We text you photos of the failed part, the written quote, and ask for approval remotely. You'll get the same documented record when the job is done. If you'd rather be there to see the work in person, that's fine too. Schedule what works for you by calling (470) 380-0642.

A standard torsion spring replacement takes 45 to 90 minutes once the tech is on site. Extension spring systems go a bit faster. If we're replacing both springs, the opener, or doing track work, plan for two to three hours. We'll give you a realistic window when you book, and we'll text when the tech is on the way. No all-day waiting, no wondering where the truck is. The written quote you approve covers the full scope, so the timeline stays predictable.

Yes, we install customer-supplied doors in most cases. We'll inspect the door and hardware first, make sure the size and weight match your opening, and check that all parts are present. Sometimes the track or springs that ship with a big-box door aren't the right spec for your opening, and we'll quote the correct hardware separately. You'll know before we start exactly what's needed. Call (470) 380-0642 with the door model and we'll tell you what to expect.

Yes. We come to your home, measure the opening, check the ceiling height and clearance, and talk through insulation, window, and style options. Then we hand you a written quote that same visit. No call-back pricing, no vague ranges. The number on the page is the number we'll install it for. New door projects are scheduled, not emergency work, so the timeline is measured and planned. Call (470) 380-0642 to book your free measure.

We service and install every major opener brand, including LiftMaster, Chamberlain, Craftsman, and Raynor. Most homes in the Johns Creek area have one of these three: LiftMaster in newer construction, Chamberlain in builder-grade installs, and Craftsman in older homes. We stock common boards, gears, and sensors for these brands on the truck, so a lot of repairs happen in one visit. If your opener is a less common brand, we can usually source parts within a day or two.

Belt-drive, for most Johns Creek homes. They're quieter, which matters if you have a bedroom above the garage, and the maintenance profile is lower than a chain. Chain-drive openers cost less upfront and hold up fine in detached garages where noise isn't a factor. Both do the same job of opening the door; the difference is longevity and noise. If your current opener is 12 years old or older, we'll show you the wear on the gear and let you decide whether to repair or replace.

The logic board is the circuit board inside your opener that reads the sensors, controls the motor, and communicates with your remotes. It's a common failure point, especially after power surges, which north Georgia storms bring every year. The Servo founding story starts here: too many companies would sell a whole new opener when a $40 logic board was the actual fix. We test the board, show you the reading, and quote the board if that's the problem. You see the evidence before anyone quotes a replacement.

Expect 10 to 15 years from a quality opener in Georgia's climate. The humidity and heat in Johns Creek summers age the capacitor and logic board faster than drier climates, which is why some units fail at the low end of that range. Opener motors themselves rarely die; it's the boards, gears, and capacitors that go first. If your opener is under 10 years old and misbehaving, we usually find a repairable part rather than a reason to sell you a new unit.

Yes. If your opener is compatible, we can add a smart controller that lets you open and close the door from your phone, set alerts, and check if the door is closed from anywhere. If your opener is too old for a retrofit, we'll show you the wiring and explain why, then quote a replacement with smart features built in. We recommend LiftMaster and Chamberlain units with built-in Wi-Fi for most Johns Creek homes because the app support is solid and they hold up in this climate.

Every pro who works under the Servo Garage Doors name in Johns Creek is required to hold the license and insurance the state of Georgia requires for garage door work. We verify that before anyone puts a truck in your driveway. Marcus Deller, who leads the local team, holds the local business accountable to the Haven Standard: licensed, insured, background-checked crews, with documentation you can see. Ask the tech for their license info when they arrive and you'll get it, no hesitation.

Yes. Servo Garage Doors Johns Creek is independently owned and operated, led by Marcus Deller. What the Servo brand contributes is the system: the written-price requirement, the photo documentation, the standards the local team agrees to work under. The local business is the license holder, the truck in your driveway, and your neighbor. That's the structure: local accountability, national standard. Marcus and the local crew live and work in the north metro area and know the doors in this market.

The Haven Standard is the five-part operating rule every Servo job follows. Clause 1: Have it in writing, flat price and written scope before we start. Clause 2: Arrive on schedule, a real window and a text when the tech is en route. Clause 3: Verified crews, licensed, insured, background-checked. Clause 4: Evidence on every job, photos and readings of what we actually found. Clause 5: No surprises, no upsell and no scope creep. The name comes from the idea that your garage should be a haven; the standard makes the work provable.

A servo is the component in a modern garage door opener that knows exactly where the door is and how hard it's pulling at any given moment. It's the part that stops the door if something's in the way and stops the motor when the door reaches the floor. The name comes from that diagnostic precision: the goal is to measure, show, and fix what's actually wrong, not guess. It's a diagnostic name, not a boast. The door is fine. It is the spring that is finished. We find the part that actually failed.

Yes. Our phone is answered 24/7, every day of the week, including weekends and holidays. A snapped spring at 8 p.m. or a door stuck halfway open doesn't wait for business hours, and neither do we. When you call (470) 380-0642, a live coordinator takes your information and connects you with the local team for emergency dispatch. We'll give you a realistic arrival window and send a text when the tech is headed your way. Same-day service is available for most spring failures and door-off-track situations.

In most cases, yes. Snapped springs are the highest-volume emergency we handle in Johns Creek, and we stock common spring sizes on the truck, so same-day repair is usually possible. Call (470) 380-0642 and describe what happened. The coordinator will confirm what the tech should bring and get you on today's schedule. If it's late evening, we'll still answer and set up the earliest available slot. You'll get a written price before the work starts, even on an emergency call.

Stop using the door immediately. Do not try to force it up or down manually, because the weight of the door, often 150 to 350 pounds, can cause serious injury if the door slips. Pull the emergency release only if the door is stuck mid-way and you need it closed safely. Then call (470) 380-0642. A tech will assess the track damage, the rollers, and the cable tension, show you what failed, and quote a written price before any repair begins. Track damage is usually repairable without replacing the whole door.

Yes, seriously dangerous. Torsion springs hold hundreds of pounds of tension, even when the door is closed. A spring that lets go unexpectedly can cause severe injury or death. That's why replacing or adjusting springs is not a DIY job. Our techs are trained, equipped, and experienced with the specific spring types used in metro Atlanta homes. If your spring is snapped, don't touch it, don't try to unwind it, and don't watch a YouTube tutorial. Call (470) 380-0642 and let a trained professional handle it.

Every repair carries a written warranty, in writing, before we start. The specifics depend on the part: springs and hardware typically carry a manufacturer and labor warranty, openers carry the manufacturer's warranty plus our labor coverage, and installation work has its own coverage period. When you get the written quote, the warranty terms are in it. None of it is spoken-only, because Clause 1 of the Haven Standard covers the warranty too. You'll leave the job with a document, not a promise.

A new door installation with us carries the manufacturer's warranty on the door, the hardware, and the finish, plus our warranty on the installation labor. We document everything at completion so the warranty record is solid. If something shifts or fails within the coverage period, we return and make it right under the written terms. Door manufacturers typically warrant steel doors for 10 years or more and hardware for 1 to 5 years depending on the component. Your written proposal will spell out every term.

Yes. Every job, repair or installation, includes a written warranty and a written record of what was done, with photos and notes. That's what the Haven Standard is for: a documented standard, not a verbal one. You see the failed part before we fix it, you approve the written price before we start, and you get the written warranty when we finish. The promise is 18,000+ garage doors made right since 2015, every one with a written price and a documented record. Call (470) 380-0642 and ask about the Haven Standard when you book.

Written by Marcus Deller, Owner at Servo Garage Doors Johns Creek, serving Johns Creek, Duluth, Alpharetta, Suwanee, Roswell, Dunwoody, Milton, Sugar Hill, Sandy Springs, Cumming, Lawrenceville, and Buford. Questions? Call (470) 380-0642.